Yelp adds new features for reopening businesses – ProWellTech
In the past few months Howl has taken steps to help businesses benefit from the effects of the coronavirus pandemic – things like fee exemption, virtual service listing, and fundraising for GoFundMe (the latter had mixed reception).
But without going into the question of whether the United States is reopening in the right way at the right time, it is clear that the reopening is Companies will need new tools to navigate safely in the changing landscape. So is Yelp to announce two of these tools today.
First, it says that the COVID-19 banners are expanded to include a full COVID-19 section in each company profile. So these companies can indicate whether, for example, they enforce social distancing, clean up spaces between customer visits, have employees wear masks and / or gloves, need masks that customers wear, and so on.
These updates are time stamped. Of course, there can still be a difference between what the business promises and the reality of the business. But as a consumer, you at least know how current these promises are.
Credit: Howl
In addition, Yelp will use a combination of human moderation and machine learning to update these sections with information that companies have published elsewhere, such as: B. whether they offer roadside pickup or virtual services.
The company is also updating its waiting list feature, which restaurants may turn to to avoid long lines and crowds. Restaurants can now print a QR code that customers can scan to contactlessly put them on the waiting list. The hosts can also adjust the waiting times manually and receive notifications when they are approaching legally required seating capacities.
In a statement, Yelps’ head of consumer product Akhil Kuduvalli Ramesh said the company’s response to the pandemic was divided into two phases. In the first phase, we helped companies teach how to update their operating models and services they offer.
He added, “In phase two, where people are re-entering companies, it is of the utmost importance to take health and safety needs into account in local US marketplaces.”
