The Surface Duo is too thin and this latest defect is proof of that
- The plastic surrounding the Surface Duo USB-C port seems to be cracking for some users.
- Some users report that after plugging in and using a USB-C cable, the plastic cracks or breaks.
- An owner of the Surface Duo claimed the plastic broke when he put the device in his pocket.
The Microsoft Surface Duo was a critical disappointment in terms of software experience, but many reviewers praised the foldable device’s thin form factor. Unfortunately, it looks like this sleek design comes at a price.
Several Redditors and Twitter users have reported (h / t: MS Power User) The plastic surrounding the Surface Duo USB-C port will break. Some users found that the interruption occurred when they simply plugged in their USB-C cable or used the phone while it was plugged in.
Actually, a twitter user claimed the plastic simply broke when they put the Surface Duo in their pocket. Check out the tweet below.
It’s not hard to see why this happens when you actually look at how thin the plastic is. It’s also worrying that this thin area around the USB-C connector is primarily made of plastic, rather than a stronger material.
One workaround touted by a Redditor was to plug a magnetic charging adapter into the USB-C port on the Surface Duo to theoretically reduce the stress on the port when pulling and pulling a cable. Even so, such workarounds shouldn’t be necessary at all, especially if the device is priced at $ 1,400.
This saga may also serve as evidence that Microsoft has gone too far in its pursuit of thinness. Between the average battery capacity, the lack of NFC, the lack of a multi-camera setup, and the lack of wireless charging, it’s clear that the company may have sacrificed a lot in the name of design.
We asked Microsoft for a comment on the bug and for clarity on the steps Surface Duo owners must take if they have a problem. We will update the article when you get back to us.
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